FAQs

How long are your order processing times

Once your order has been placed it will take up to 10 working days to be processed. Once the order has been processed it will be shipped immediately to you. We will notify you via email once your order is on its way and also share the tracking details.

Can I change or cancel my order

Once your order has been placed it cannot be cancelled or changed. If an incorrect delivery address has been entered on your order we can update that only if the new address is emailed to us within 2 hours of placing the order. Please email us at info@gildedjewellery.co.uk to update your delivery address

How do I track my order

You can track your order by clicking the link on your dispatch email.

Can I return my product

We hope you love your jewellery as much as we do but if it isn’t quite right you can send it back to us for either a refund or an exchange. Visit our Returns page to find out how.

My order is missing or I’ve received the wrong item

Please email us at info@gildedjewellery.co.uk to notify us of the missing order/ incorrect item and we will try to sort out the order issue as soon as possible.

How will my jewellery be packed

All orders will be shipped with a luxury gift box and wrapped in delicate tissue paper.

How can I find out about new collections and exciting offers